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FAQ

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Refund

At this time, we do not offer returns, casual refunds, or discounts. Each product page offers a size guide, and we ask that you pay particular attention to these measurements.
If you have any questions, please chat with us. We are happy to help. You can also email us at support@kinderkoutureclothing.com.

In accordance with US Consumer Law and our Site Policy, which is accepted by the customer at the point of purchase, we are not required to provide an exchange or refund if you make a wrong selection, or change your mind.

Exchanges are not not given for measurements being slightly off compared to the size chart, or a slight variation of print. We are a handmade clothing business, and each item is individually different.

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If we do allow for a return/exchange, please email us for a return label. You will have an answer within 24 hours.

We will gladly exchange your item for a larger or smaller size. Please note that price variations will have to be paid by buyer, as well as credit card transaction costs. Only one exchange per item will be authorized. Products must be unwashed, unworn, and new with tags.

Exchanges are not not given for measurements being slightly off compared to the size chart, and/or slight variation to the print.

Buyer is responsible for all shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

– Mail Kinder Kouture products back to this address.

Kinder Kouture , 4021 Buttonbush Drive, Milton, FL 32583

– Email us at support@kinderkoutureclothing to notify us of a size exchange. We only allow one exchange, so it is important to check the size chart before ordering. We will book the next available slot for you. No Exchange will be shipped until the returned product is received by Kinder Kouture.

All shipments need a minimium of 2-4 weeks to process. These dates depend on how busy we are, and how many items are being ordered. This does not include shipping.

During checkout, you will be given the option to pick your ship date. Please choose a date. This ship date will show on your invoice. We will ship your order either before or on this date, depending on how busy we are.

Questions? Contact us at support@kinderkoutureclothing.com.

Delivery

You can expect a processing time of at least 2-4 weeks for all shipments. The specific duration depends on our current workload and the number of items in your order. Please note that this processing time does not include shipping.

During the checkout process, you will have the opportunity to select your preferred shipping date. This chosen date will be displayed on your invoice. We will dispatch your order either on or before this date, depending on our workload at that time.

If you have any inquiries or need further assistance, please don’t hesitate to reach out to us at support@kinderkoutureclothing.com.

Of course, you can make changes to your order. We’re here to assist you, and it’s not a problem at all. We kindly request that you get in touch with us at least seven days before we start processing your order.

All of our clothing and accessories are crafted in-house by our dedicated team. We take pride in the fact that our company and all of its products are proudly Made in America.

At Kinder Kouture, we love collaborating with our customers to create unique pieces. To streamline the process and ensure clear communication, we’ve outlined some important requirements:

  1. The clothing item should be based on one of our existing patterns or designs, or it should be part of our current inventory. This allows us to maintain the quality and excellent fit our customers expect.

  2. We kindly request that the fabric for the item is selected from our existing inventory. With our fabric orders being placed up to 6 months in advance, this helps us maintain flexibility while ensuring a wide range of choices for our customers.

  3. We are open to modifications that include changes to sleeves (where applicable), adjustments to length, sash variations, additional layers of ruffles, and adding lining to the garment.

Please note that custom dresses may incur a price increase. Feel free to reach out to us, and we will be delighted to consult with you to create your unique piece. Your satisfaction is our priority, and we are here to make your vision come to life.

Shipping & Returns

All packages are shipped USPS First Class unless the buyer chooses another option. We offer USPS Priority Mail, USPS Express, and UPS. Depending on how quickly the buyer chooses to receive the package these methods take anywhere from 2-5 days.

 

Yes, we ship worldwide, however here are some things you should know.

– Shipping costs are based on weight. This is automatically calculated during checkout. We cannot tell you how much shipping will cost, without knowing exactly what you are ordering and where it is going.

Customs and Duty charges are the responsibility of the buyer. All international orders should expect to be contacted by Customs. Please provide your telephone number when placing an order, so they can contact the buyer. Should you deny any charges, your order will be considered ‘abandoned’ and will not be refunded or replaced.

We DO NOT accept responsibility for missing or lost packages shipped overseas. Please consider insurance if you are worried about packages getting lost. All Priority Mail includes insurance.

Should your order contain any back-order items, your entire order will be held and shipped in its entirety.

– WE WILL NOT ALTER CUSTOMS FORMS to reflect a value different than the amount paid by the purchaser as doing so is a federal offense.

Options for shipping are as follows:

USPS International Ground: takes about 4-6 weeks to arrive. Cheapest option. No insurance. No tracking.

USPS International PRIORITY MAIL: Delivery 2-3 weeks. Insurance up to $50.00. Tracking is available.

USPS International OVERNIGHT/EXPRESS: 1 week delivery.

Certainly, we understand the importance of special occasions. If you need to expedite your order, please contact us at support@kinderkoutureclothing.com with your request. We’ll be happy to check the status of your order and see if we can accommodate your specific timeline and shipping needs. Your satisfaction is important to us, and we’ll do our best to assist you.

Payment

All customers can pay with credit card or Paypal. We do not accept money orders.